Monitors, inspects and completes tasks for Fire and Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.
Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
Completes assigned jobs according to company processes while maintaining quality control on each job.
Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
Responsible for making daily adjustments to the drying plan based on meter readings.
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
Resolves issues for customer and communicates customer issues and daily job activities with supervisor and key company staff.
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
High school graduate or equivalent
Experience in the restoration or construction industry not required but preferred
Valid Drivers' License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skills
Experience with using mobile software to enter data
Can read and follow product label usage instructions
Reports to work on time in a clean, complete uniform
Must be able to prioritize activities and meet deadlines
Must be able to work on call 24/7 schedule as assigned
Certifications are not required but preferred:
The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
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