Job Description
Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Patient Advocate
Position Type: Unscheduled/ Per diem
Schedule: Schedules will encompass all hours and days, aligned with business needs
Your role with us At Salem Health, a patient advocate serves as a key liaison between patients, families and healthcare teams in addressing complaints and grievances while driving timely resolution and service recovery. The role promotes a positive patient experience by identifying trends, recommending system improvements and partnering with departments to implement effective service strategies. Additionally, the advocate supports staff through training, coaching, and recognition initiatives while championing a culture centered on patient focused care and organizational values.
What you'll do - Address and resolve patient complaints and grievances by coordinating with patients, families and care teams.
- Act as a liaison and catalyst for service recovery and improved patient experience outcomes.
- Identify trends in feedback and drive system-level improvements and performance initiatives.
- Partner with departments as a consultant and change agent to implement patient experience strategies.
- Communicate organizational mission, values, and patient experience priorities across teams.
- Support staff development through training, coaching, and recognition of excellent service.
- Gather patient feedback through rounding and data analysis to inform improvements and leadership reporting.
Required qualifications - Bachelor's degree required.
- Three years of experience in acute or emergency medical care, mental health care, social services or directly related advocacy functions.
- Consideration will also be given to those candidates who have previously performed a Patient Advocate role in the care settings listed above, in a capacity a outlined in the job description, with undergraduate degrees in fields that include conflict resolution and for a minimum of three years.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health? Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you'll find more than a job, you'll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Job Tags
Daily paid